PRIVACY POLICY

Last Updated: August 2026

Reserved Abroad respects the privacy of our clients and website visitors and is committed to handling personal information responsibly and in accordance with applicable Canadian privacy law.

Canadian privacy guidance requires businesses subject to PIPEDA to address accountability, purposes, consent, collection, use/disclosure/retention, accuracy, safeguards, openness, access and challenges to compliance.

1. Information We May Collect

Depending on your interaction with Reserved Abroad, we may collect information such as:

  • name and contact information;

  • travel preferences and trip requirements;

  • passport and travel-document information where required for booking;

  • date of birth and other traveller information required by suppliers;

  • loyalty-program information;

  • accommodation, transportation and activity preferences;

  • payment-related information necessary to facilitate travel arrangements;

  • communications with us;

  • information voluntarily provided through forms, consultations or correspondence; and

  • website usage and technical information collected through cookies or similar technologies.

We only seek to collect information reasonably necessary for the purposes for which it is being collected.

2. How We Use Personal Information

We may use personal information to:

  • provide travel planning and advisory services;

  • research, arrange and manage travel;

  • communicate with clients;

  • make and administer reservations;

  • provide concierge and in-travel support;

  • communicate with travel suppliers;

  • process or facilitate payments;

  • maintain client and business records;

  • improve our services;

  • comply with legal and regulatory obligations; and

  • send marketing communications where permitted by law.

3. Sharing Information With Travel Suppliers

Arranging travel necessarily requires information to be provided to third parties such as airlines, hotels, tour operators, cruise lines, destination management companies, transportation companies, insurance providers and other travel suppliers.

Some suppliers may operate outside Canada. As a result, personal information required to provide travel services may be processed or stored in other jurisdictions and may be subject to the laws of those jurisdictions.

4. Artificial Intelligence & Technology

Reserved Abroad may use artificial-intelligence-assisted technologies and other digital tools to support certain business activities, including research, administrative tasks, organization, drafting, content development and travel-planning support.

AI-assisted tools supplement rather than replace professional judgment in the delivery of our travel advisory services.

We seek to limit the personal information provided to AI systems and use such technologies in accordance with our privacy and confidentiality obligations.

Where personal information is processed using third-party technology providers, that information may also be subject to the provider's applicable privacy and security practices.

5. Consent

Where required, Reserved Abroad obtains consent for the collection, use and disclosure of personal information.

Consent may be express or implied depending upon the circumstances and applicable law.

Individuals may withdraw consent where legally permitted, although doing so may affect our ability to provide services where the information is necessary to arrange or manage travel.

6. Safeguarding Information

We use reasonable administrative, organizational and technological safeguards appropriate to the sensitivity of the personal information under our control.

No electronic transmission or storage system can be guaranteed to be completely secure.

7. Retention

Personal information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable legal, accounting and regulatory requirements.

Information that is no longer required will be securely destroyed, deleted or anonymized as appropriate.

8. Access & Corrections

Individuals may request access to personal information held about them and request corrections where information is inaccurate or incomplete, subject to applicable legal exceptions.

9. Cookies & Website Analytics

Our website may use cookies and similar technologies to operate the website, understand website usage and improve functionality.

Third-party services used by the website may also collect information according to their respective privacy policies.

Where legally required, consent will be obtained before using non-essential tracking technologies.

10. Marketing Communications

Reserved Abroad may send promotional or marketing communications where we have the recipient's consent or are otherwise permitted to do so by law.

Marketing emails will provide an unsubscribe mechanism.

Canadian CASL requirements generally require consent, sender identification/contact information and a functioning unsubscribe mechanism for commercial electronic messages. Unsubscribe requests must generally be processed within 10 business days.

11. Privacy Questions & Requests

Questions, access requests or concerns regarding this Privacy Policy or our handling of personal information may be directed to:

Reserved Abroad
Email: kayla@reservedabroad.com
Telephone: (289) 795- 6910

12. Changes to This Policy

We may periodically update this Privacy Policy. The current version will be published on our website together with its most recent revision date.